Refund Policy

REFUND POLICY

 

Last Updated: June 2026

 

Burger Artisan & Co is committed to providing a premium customer experience and delivering products prepared with care and attention to quality.

 

Orders placed through third-party delivery platforms such as Swiggy and Zomato are subject to the policies, procedures and decisions of those respective platforms. Any request relating to refunds, cancellations, replacements or compensation should be directed through the platform where the order was placed.

 

If you believe there is an issue with the quality of a product received, we recommend reporting the matter through the relevant delivery platform as soon as possible. Supporting photographs and order details may be requested to assist with the review process.

 

In the event of an incorrect order, customers should notify the delivery platform immediately upon receiving the order. Resolution of such matters will be handled in accordance with the policies of the delivery partner.

 

Cancellation requests are subject to the cancellation policies of the delivery platform through which the order was placed. Once an order has entered preparation, cancellation may not be possible.

 

Burger Artisan & Co reserves the right to update or modify this Refund Policy at any time without prior notice.

 

For any questions regarding this Refund Policy, please contact:

 

Burger Artisan & Co

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​Email: info@burgerartisan.com

 

Malabar Hill
Mumbai 400006
Maharashtra, India